Customer Service Call Center

In January of 2023, Clerk Martinez unveiled the Customer Service Call Center, a first of its kind and designed to improve our quality of service. The center is staffed by experienced Clerks, and users can expect to receive assistance on a wide range of court-related matters from the comfort of their own homes. Each Clerk working in the center has been cross-trained on all divisions of law, resulting in a faster resolution of issues for users. Additionally, questions can be answered and documents can be ordered over the phone, saving users from a trip to the Cook County courthouses. Our Clerks utilize inLingo translation services in order to assist callers in more than 200 languages. 

The Customer Service Call Center number is 312-603-5030.

The center operates Monday-Friday, 8:30AM-4:30PM excluding court holidays. 

Assistance is also available within the Office of the Clerk of the Circuit Court of Cook County at the following locations: 

Civil Division - Advice Desk (Illinois Institute of Technology) Free legal assistance to defendants in pro se cases filed in 1st Municipal courts. Richard J. Daley Center, Room 602 (312) 603-3579 

Civil Division - Pro Se Assistance Desk (Chief Judge’s Office) Assistance provided in pro se cases of $1500 or less only. 

Richard J. Daley Center, Room 602 (312) 603-2715 • (312) 603-5626

Family Law Bureau - Domestic Violence Legal Clinic Domestic Violence Cases 555 W. Harrison, Chicago (312) 325-9155 

District 2 - Skokie Life Span, Inc. YWCA Evanston North Shore (Court Advocates) (847) 470-5051

District 3 - Rolling Meadows LifeSpan, Inc. - Domestic Violence Cases (847) 818-0382